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V12 - Customer - Navigation 1

Customer navigation

        Navigation:            

 

 

 

   You can access the Customer form by:  

 

 

Clicking on the Customers icon (left screen shot) in the left Menu tab

Navigating to View > Customers    

Pressing the F3 key on your keyboard.

 

 

V12 - Customer - Navigation 2

Customer navigation

                                       

The Following form will open:

V14 - Customer - form

Customer form

 

Please Note: In the File > Personal Settings > General menu is an option called: Open Customer View on program start. If this option is checked then the Customer form will always open when DLCPM starts.

 

When a Customer's form is open, a new menu option is available at the top of the main form toolbar. The menu is called Customer and it contains the following submenus:

 

Find Customer

Advanced Search

Dial Office Phone

Dial Cell Phone

Dial Other Phone

Send E-Mail

Change CustomerID

Transfer related records from another Customer

Add Customer to a Campaign

New Follow-Up Call

Customer Complaints

Customer Log

Accounting

New Credit Memo

New Debit Memo

Post Adjustment

Credit

Cash Discount

Debit

View Credit Memos

Recreate Last Statement

Interim Statements

Adhoc Print Invoices

Recreate Last Statement

Billing Accounts

ePop this Customer for another User

Copy Ship Address to Clipboard

Copy Bill Address to Clipboard

Reports

Selected Call

Calls for This Customer

Calls for Selected Case

Statement for this Customer

Invoice for Selected Case

Today's Invoices Combined

Customer List for Current Query

Labels

This Customer (Mailing 30252)

Current Query (Mailing 30252)

This Customer (Shipping 30256)

Current Query (Shipping 30256)

Settings

Delete Customer

Purge this Customer

Loan Tools

Close

       

 

 

 

V12 - Customer - Menu

Customer menu

 

Customer Tabs

0. Customer

 

Main

Customer & Case Alerts

Pickups & Local Deliveries

Fulfillments

Education Courses

Attachments

Complaints

1. Practice Info 

2. Related Info

 

Practice Doctors

Alternate Phone Numbers

Affiliations

Staff

Contacts

 

3.Calls and Notes

 

4. Cases

 

Audit Trail

Call Notes

Alerts

Products

Enclosures

Tasks

Tasks History

Preferences & Notes

Images & Attachments

QC Ratings

Payments & Credits

Taxes

Linked Cases

Materials

Tools Loaned

Complaints

Carrier Tracking Info

5. Accounting

 

Post payment

Post Adjustment

Credit

Debit

Cash Discount

View Credit Cards

View Payments

View Credits

View Statements

6. Sales

 

Sales

Credit

Remake

7. Communications

 

E-mail

Server Documents

Local Documents

 

8. Correspondence

9. Marketing

 

Profiles

Campaigns

Campaign Responses

Literature

Overall Case Scores