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V12 - Customer - Navigation 1

Customer navigation

        Navigation:            

 

 

 

   You can access the Customer form by:  

 

 

•Clicking on the Customers icon (left screen shot) in the left Menu tab

•Navigating to View > Customers    

•Pressing the F3 key on your keyboard.

 

 

V12 - Customer - Navigation 2

Customer navigation

                                       

The Following form will open:

V14 - Customer - form

Customer form

 

Please Note: In the File > Personal Settings > General menu is an option called: Open Customer View on program start. If this option is checked then the Customer form will always open when DLCPM starts.

 

When a Customer's form is open, a new menu option is available at the top of the main form toolbar. The menu is called Customer and it contains the following submenus:

 

➢Find Customer

➢Advanced Search

➢Dial Office Phone

➢Dial Cell Phone

➢Dial Other Phone

➢Send E-Mail

➢Change CustomerID

➢Transfer related records from another Customer

➢Add Customer to a Campaign

➢New Follow-Up Call

➢Customer Complaints

➢Customer Log

➢Accounting

•New Credit Memo

•New Debit Memo

•Post Adjustment

➢Credit

➢Cash Discount

➢Debit

•View Credit Memos

•Recreate Last Statement

•Interim Statements

•Adhoc Print Invoices

•Recreate Last Statement

•Billing Accounts

➢ePop this Customer for another User

➢Copy Ship Address to Clipboard

➢Copy Bill Address to Clipboard

➢Reports

•Selected Call

•Calls for This Customer

•Calls for Selected Case

•Statement for this Customer

•Invoice for Selected Case

•Today's Invoices Combined

•Customer List for Current Query

➢Labels

•This Customer (Mailing 30252)

•Current Query (Mailing 30252)

•This Customer (Shipping 30256)

•Current Query (Shipping 30256)

➢Settings

➢Delete Customer

➢Purge this Customer

➢Loan Tools

➢Close

       

 

 

 

V12 - Customer - Menu

Customer menu

 

Customer Tabs

0. Customer

 

➢Main

➢Customer & Case Alerts

➢Pickups & Local Deliveries

➢Fulfillments

➢Education Courses

➢Attachments

➢Complaints

1. Practice Info 

2. Related Info

 

➢Practice Doctors

➢Alternate Phone Numbers

➢Affiliations

➢Staff

➢Contacts

 

3.Calls and Notes

 

4. Cases

 

➢Audit Trail

➢Call Notes

➢Alerts

➢Products

➢Enclosures

➢Tasks

➢Tasks History

➢Preferences & Notes

➢Images & Attachments

➢QC Ratings

➢Payments & Credits

➢Taxes

➢Linked Cases

➢Materials

➢Tools Loaned

➢Complaints

➢Carrier Tracking Info

5. Accounting

 

➢Post payment

➢Post Adjustment

•Credit

•Debit

•Cash Discount

➢View Credit Cards

➢View Payments

➢View Credits

➢View Statements

6. Sales

 

➢Sales

➢Credit

➢Remake

7. Communications

 

➢E-mail

➢Server Documents

➢Local Documents

 

8. Correspondence

9. Marketing

 

➢Profiles

➢Campaigns

➢Campaign Responses

➢Literature

➢Overall Case Scores