Doctor Supply Fulfillment Management
Usage:
DLCPM eliminates guessing how to fulfill your doctors’ supply requests. All requests are viewable in one central place for your staff to process, while the rest of your customer service team can instantly know if the request has been processed or if it is still pending.
Prerequisites:
Before adding any Fulfillment Items to the customer record please make sure that the items you wish to enter are already added to the database.
➢Fulfillments Items -> Path: File > Global Settings > CRM Lists > Shipping > Fulfillments Items
➢Carriers -> Path: File > Global Settings > CRM Lists > Shipping > Carriers
Navigation: Customers > Customer tab > Fulfillments tab
Fulfillments form
1.On the Fulfillments form, click on the button. Add Fulfillment form 2.Status , Taken By and Date Requested are automatically populated with the appropriate information, however these fields can be changed if necessary. 3.Carrier and Tracking Number can be entered only is fulfillment is shipped (Status set to Complete). 4.Update Starter Kit Date when Shipped - is checked automatically if at least one of the added fulfillment items has this option checked in Settings. It can also be manually selected. As a result, the Starter Kit date will be set to today's date once the fulfillment is shipped. 5.Select Shipping Lab. 6.To add a new Fulfillment item click on Add Fulfillment form. 7.Add Fulfillment Item form displays 8.Make a selection from the Description drop down field, enter Quantity and click 9.You can add as many records as you wish by repeating the last three steps. 10. Notes can be entered at the bottom. 11. To modify an added record click on the record you wish to change and then click on the icon. The Edit Fulfillment Item form will display and you will be able to change the item or the quantity. Click OK to return to the Add Fulfillment form. 12. To delete an added record select the record and click on the icon. Select Yes when prompted for confirmation. 13. Click Save and Close to finalize the Fulfillment adding process. |
Once a Fulfillment record is created it can be changed, deleted or shipped. 1.To update an existing record click on it and then click on the icon on the Fulfillments form. 2.You may change Fulfillment Information or/and you can make updates to Fulfillment Items. 3.To add a new Fulfillment item click on Edit Fulfillment form. 4.Add Fulfillment Item form displays 5.Make a selection from the Description drop down field, enter Quantity and click 6.You can add as many records as you wish by repeating the last three steps. 7.Notes can be entered at the bottom. 8.To modify an added record click on the record you wish to change and then click on the icon. The Edit Fulfillment Item form will display and you will be able to change the item or the quantity. Click OK to return to the Add Fulfillment form. 9.To delete an added record select the record and click on the icon. Select Yes when prompted for confirmation. 10.Click Save and Close to finalize the Fulfillment editing process. Please Note: You can set the Fulfillment status to Completed. In the example shown above, the Status changed to Shipped and the Tracking Number field enabled. |
1.On the Fulfillments form select the record you wish to Ship. 2.Click on 3.On the Edit Fulfillment form check the Mark as Shipped box. The status is automatically changed to Shipped. 4.Enter Carrier and Tracking Number. 5.Click Save. The Tracking number and Shipped Date are populated in the grid. Also, the Status shows that this record was Shipped. |
1.On the Fulfillments form select the record you wish to delete by clicking on it. 2.Click 3.Select YES when prompted for confirmation. Please Note: The record will be deleted from the database, but you may add it back at any time. |
1.On the Fulfillments form click on the record for which you wish to print a label for. 2.Click on Note: You can also print the label later by using Print Fulfillment Label menu. |
1.On the Fulfillments form click on the record you want to track. 2.Click on |
See also: