Usage:  

Audit Trail tab shows all operations made to a specific case

 

Navigation: Customer > 4. Cases OR Case Finder > Audit Trail tab

Audit Trail tab

There are several types of records:

➢New Case - is added when case is entered.

➢Revision -  created when case is added, invoiced, un-invoiced or rescheduled.

➢ Location - is added when Case Location is changed.

➢ Due Date - created when due date is updated.

➢Shipped Case Alert - is added when case alert is sent.

How to Set Case Location is described in different topic.

 

See also:

How to create a case

Case Tabs Description for more details of other tabs