Usage:  

Alerts display the related alerts for the selected case. The alerts may be modified or deleted with proper security from this page.

 

Navigation: Customer > 4. Cases OR Case Finder > Alerts tab

 

Alerts tab

 

Available options on right click:

➢Add an Alert to a selected case on Cases form. Please read Add Case Alert topic.

Note: Alert can be also added on Customer and Case Alerts where it can be linked to an existing case.

➢Modify an Alert from the Alerts tab on Cases form:

1.Right click on the Alert

2.Click Modify

3.Make any necessary changes on Set Alert form

4.Click

➢Delete an Alert from the Alerts tab on Cases form

1.Right click on the Alert

2.Click Delete

3.Select Yes when asked for confirmation

See also:

How to create a case

Case Tabs Description for more details of other tabs