Usage:  

Cases can be linked if there is a reason to do that. On Linked Cases tab you will see all cases that are linked with the selected one. You may now link any Case to any Case for a given customer along with notes.

 

Navigation: Customer > 4. Cases OR Case Finder > Linked Cases tab

 

Linked Cases tab

 

Available options

➢Add Link

1.Click on or right click on the Case number and click Add Link.  

2.Select Case number you want to link to the selected case

3.Enter Link Comments

4.Click

➢Delete

1.Select the link you want to delete

2.Click on or right click on the Case number and click Delete Link.  

3.Click Yes when asked for confirmation

➢Open Linked Case

1.Select the linked case

2.Click or right click on the Case number and click Open Linked Case.  

 

See also:

How to create a case

Case Tabs Description for more details of other tabs