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Customer          

V12 - Customer - Navigation 1

Customer navigation

        Navigation:            

 

 

 

   You can access the Customer form by:  

 

 

•Clicking on the Customers icon in the left Menu tab

•Navigating to View > Customers    

•Pressing the F3 key on your keyboard.

 

 

V12 - Customer - Navigation 2

Customer navigation

                                       

The following form will open:

V14 - Customer - form

Customer form

 

Please Note: In the File > Personal Settings > General menu is an option called Open Customer View on program start. If this option is checked then the Customer form will always open when DLCPM starts.

 

When the Customer form is open, a new menu option is made available on the top toolbar. The menu is called Customer and contains the following sub-menus:

 

➢Find Customer

➢Advanced Search

➢Dial Office Phone

➢Dial Cell Phone

➢Dial Other Phone

➢Send E-Mail

➢Change CustomerID

➢Transfer related records from another Customer

➢Add Customer to a Campaign

➢New Follow-Up Call

➢Customer Complaints

➢Customer Log

➢Accounting

•New Credit Memo

•New Debit Memo

•Post Adjustment

➢Credit

➢Cash Discount

➢Debit

•View Credit Memos

•Recreate Last Statement

•Interim Statements

•Adhoc Print Invoices

•Recreate Last Statement

•Billing Accounts

➢ePop this Customer to another User

➢Copy Ship Address to Clipboard

➢Copy Bill Address to Clipboard

➢Reports

•Selected Call

•Calls for This Customer

•Calls for Selected Case

•Statement for this Customer

•Invoice for Selected Case

•Today's Invoices Combined

•Customer List for Current Query

➢Labels

•This Customer (Mailing 30252)

•Current Query (Mailing 30252)

•This Customer (Shipping 30256)

•Current Query (Shipping 30256)

➢Settings

➢Delete Customer

➢Purge this Customer

➢Loan Tools

➢Close

       

 

 

 

V12 - Customer - Menu

Customer menu

 

Customer Tabs

0. Customer

 

➢Main

➢Customer & Case Alerts

➢Pickups & Local Deliveries

➢Fulfillments

➢Events and Education

➢Attachments

➢Complaints

1. Practice Info 

2. Related Info

 

➢Practice Doctors

➢Alternate Addresses

➢Alternate Phone Numbers

➢Affiliations

➢Staff

➢Contacts

 

3.Calls and Notes

 

4. Cases

 

➢Audit Trail

➢Call Notes

➢Alerts

➢Products

➢Enclosures

➢Tasks

➢Tasks History

➢Notes & Preferences

➢Attachments

➢QC Ratings

➢Payments & Credits

➢Taxes

➢Linked Cases

➢Materials

➢Tools Loaned

➢Complaints

➢Carrier Tracking Info

5. Accounting

 

➢Post Payment

➢Post Adjustment

•Credit

•Debit

•Cash Discount

➢View Credit Cards

➢View Payments

➢View Credits

➢View Statements

➢Re-Calculate Balances

6. Sales

 

➢Sales

➢Credit

➢Remake

7. Communications

 

➢E-mail

➢Server Documents

➢Local Documents

 

8. Correspondence

9. Marketing

 

➢Profiles

➢Campaigns

➢Campaign Responses

➢Literature

➢Overall Case Scores