You have the option to automatically print an alternate workorder when new case is entered in File > Global Settings > Global > Case Entry > General tab.

Case Options - Case Entry - General tab

When Automatically print Alternate Workorder when entering New Case option is checked then a workorder is always printed right after the New case form is saved and closed. If you want to print the alternate workorder manually you simply uncheck this option in settings menu and you can print the alternate workorder any time later.

1.Select the case for which you want to print the alternate workorder. You can do that in Customer > 4.Cases form or after Searching it in Case Finder.

2.Print the order. You have several ways to do that:

•Right click on the case record in grid and select Print Alternate Workorder

Print Alternate Workorder navigation

•Or click on the Print Icon on cases form and select Alternate Workorder

Print Alternate Workorder navigation

A workorder will display following information:

Workorder

1.Pan number

2.Case number

3.Basic information about the Customer like ID,name, phone.

4.Case Shade and RX number

5.Case creation date, shipping date and due date

6.Special Alerts such as if due date is same as ship date, or other information related to dates.

7.The list with the products added to the case.

8.If remakes are added these will be displayed under the product that has them

9.Work Order notes that were entered on 4.Notes and Instruction tab on Case form.

10.Customer Preferences. These were added on Customer > Settings > Preferences form for the customer that is used and loaded on 4.Notes and Instruction tab.

11.Call Notes, QC Notes.

12.List of Enclosures

13.List of Product Tasks.