1.Select the case you want to uninvoice by clicking on it in Customer > 4.Cases form.

Note: The case must have Invoiced status, or the status set for the invoiced case.

2.Right click on the selected case and click UnInvoice Case option.

3.Confirmation will be required, so select Yes when you are asked if you are sure you want to uninvoice this case.

4.Case is uninvoiced.

Note:

•Status changes to the value set on Default Status on Case Entry to field in Case options menu.

•Invoiced date and Invoiced by fields are cleared.

If the case is invoiced you can open it for editing but you are allowed to make only a few changes.

1.Select the Invoiced case and click on button, or just double click on the invoiced case.

2.Case form will open. To UnInvoice the case you have two options:

➢ Click on Action button on the lower left side of the case form and then click UnInvoice

or

➢ Click on 6.Invoice and Totals tab on Cases form and Click on UnInvoice Case.

Uninvoice Case

3.Whatever way you choose to uninvoice, the next step is to confirm this action. So select Yes when you are asked if you really want to uninvoice this case.

4.Case is uninvoiced.

Note:

•Status changes to the value set on Default Status on Case Entry to field in Case options menu.

•Invoiced date and Invoiced by fields are cleared.

Case Finder form is described in different topic. You can read more info here.

1.Select the Invoiced case and click on button and complete the process as it is described above when Un-Invoicing when case is opened for edit.

OR .

2.Select the case and click on

3.Select Yes when you are asked if you really want to uninvoice this case.

4.Case is uninvoiced.

Note:

•Status changes to the value set on Default Status on Case Entry to field in Case options menu..

•Invoiced date and Invoiced by fields are cleared.