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Usage:  

Each case may have a special icon in front of the Case number in the grid. In the following table you can see the icon, its meaning and the related topic with more information about the specific case.    

 

Navigation: Customer > 4.Cases

V12 - Cases - Case status - Icons

Cases with different icons

 

Icon

Meaning

Details

Blank

Case in Production

Create case

ni0075-16

Open Case, Due Out Today

 

ni0076-16

Open Case, Ship Date Missed

 

ac0038-16

Estimate Case

How to create a New Estimate case

ac0001-16

Debit Memo

 

Invoiced

Case Invoiced

How to invoice a case

FCInvoice

Finance Charge

What is a Finance Charge

Case_Credit

Credit Memo

 

Button_Cancel

Case Canceled

How to Cancel a Case

ni0111-16

Case on Hold

How to put a Case On Hold

wi0162-16

Case Invoiced for Try-In

 

Case_Submitted

Case Submitted from Web or API

 

V9 - rush

Rush Case

This option allows the user to prioritize the case if necessary. Please read more details in Rush Case topic.