Usage:

Cancelled status is created to represent the cancelled cases.

 

Navigation: Customer > Cases  

 

1.Create or open a case for edit. For more details about creating a case see How to create a case section.

Cancel Case

2.Select the Cancelled option. Date will be set to current date. You can change it if needed.

3.Enter a Reason.

4.Status will change automatically.

5.Save the Case

 

See also:

Case Status