On Hold Case |
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On Hold Case |
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On Hold Case |
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On Hold Case |
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Usage:
On Hold status is created to represent the on hold cases.
Navigation: Customer > Cases
1.Create or open a case for edit. For more details about creating a case see How to create a case section.
Set case On Hold
2.Select the On hold option. Date will be set to current date. You can change it if needed.
3.Enter Hold Status.
4.Enter a Reason.
5.Status will change automatically.
6.Save the Case
See also: