I. On Customer > Cases or Case Finder form select the case you want to link by clicking on it.

1.Navigate to Linked Cases tab (above screenshot).

2.Click on or right click on the Case number and click Add Link.  

3.Select Case number you want to link to the selected case.

4.Enter Link Comments.

5.Click

II. On Customer > Cases > Open Case for edit

1.Click on Action Button.

Link to another case option

2.Select Link to another Case option.

3.On Add Case Link form select the To Case number.

4.Enter Link Comments.

5.Click .

1.On Customer > Cases or Case Finder form select the case that is linked and to another case.

2.Navigate to Linked Cases tab.

3.Select the link you want to delete.

4.Click on or right click on the Case number and click Delete Link.  

5.Click Yes when asked for confirmation.

1.On Customer > Cases or Case Finder form select the linked case.

2.Click or right click on the Case number and click Open Linked Case.