Usage:  

FDA requires laboratories to track all complaints. Customers have the option to register a complaint for each case that was not properly  managed.  

 

Complaint form description topic explains all available forms giving information for each available field.      

 

How to:    

➢Register Complaint          

➢Modify Complaint  

➢Delete Complaint

➢Print Complaint  

 

Navigation : To open the Customer Complaint Investigation form you can either

➢ register a new complaint from the Cases form,

➢or navigate to the Customer Complaint Manager form and open an existing complaint (Complaint Manager in the Main menu or open the Customer form first > select a customer > then navigate to Customer menu > Customer Complaints ) .

 

See also:

How to create a customer