Usage:

This option allows the technician to see all ePop messages that have been sent or received.

 

Navigation: Once logged into the application click on ePop History Module

ePop History navigation

Following form will be displayed:

ePop History form

1.From the Query dropdown menu you can select:

➢All messages

➢Unread Messages

➢Read Messages

➢All Messages Newer than 30 days

➢Sent Messages

2.Select an ePop from the list. Message text is displayed on the bottom of the screen.

3.Reply is available from this form:

➢Click Reply

➢User that sent the message is automatically populated but you may change the User, Group or Technician.

➢Enter Message

➢Click Send

4.Mark All as Read will show all messages as read. Unread messages have bold text.

See also:

Technician Bench

Send ePop