Usage:

 

Navigation: Customer > 4.Cases tab > Right click in the grid > Select Reschedule Case

Reschedule Case

 

1.On the Cases form select the case that has not been invoiced yet that you want to reschedule.

2.Right click on the Case.

3.Click on Reschedule Case option. Schedule Case - Custom form will be displayed.

Schedule Case - Custom form

4.Select Case Scheduling Type:

•Forward Scheduling starting from or

•Backward Scheduling from Ship Date

5.Enter Reason to Re-Schedule.

6.Set Due Date, Reason For Due Date Change, Schedule Start Date and Ship date.

7.You may enter task number to Start with Task Order. If left at 0 then it will schedule all Tasks.

8.Click .

9.Case is Rescheduled. A record in Audit Trail shows the change.

See also:

Create Case