Navigation: Calls  

 

 

 

Other Places where calls can be created:

1. Customer Calls and Notes tab on Customer form .

2.My calls form

3.Department Calls section. Here all calls are grouped by department.

4.Cases > Call Notes. Calls for selected case can be added here.

5. Customer Main form. Note that here ONLY the Pending calls that correspond to the selected customer are visible.

Pending calls on Customer form