If your organization receives digital cases for multiple labs, assigning the right product has not always been straightforward. With this enhancement, you can now configure product mapping by lab so incoming cases are routed with the correct product based on the lab assignment.

What’s new

Digital Gateway now supports two distinct product mapping methods, allowing teams to choose the setup that best fits their workflow.

•Standard Hub Mapping

This is the existing behavior. Products are mapped at the Hub level using Product Maintenance settings, and incoming cases automatically receive the mapped product.

•Product by Lab Mapping New

This new option enables client-side, lab-specific product mapping. Each lab can maintain its own mapping so that when a case is assigned to a lab, the corresponding product is applied automatically.

Why it matters

This feature is especially valuable for organizations managing multiple labs under one environment.

•Reduces manual product corrections

•Improves accuracy for incoming digital case setup

•Helps teams scale multi-lab operations more efficiently

How it works

1.Set up lab-specific products in the API Product tab within Product Maintenance.

2.Open Lab Settings for the lab that should use this behavior.

3.Enable the Product by Lab checkbox.

4.Configure the Digital Gateway settings for that lab.

5.When a case is received, the system applies the mapped product based on the assigned lab.

Important behavior

Please note: Standard Hub Mapping and Product by Lab Mapping are mutually exclusive for a given scanner workflow. Teams should use the option that best matches their operational model.

•Existing Hub-based mapping continues to work as it does today

•No changes are required unless your team wants to enable lab-specific mapping

•The mapping mode is controlled through Digital Gateway scanner configuration

Best fit for

This enhancement is ideal for:

•Multi-lab organizations

•Teams that need different product mappings for different lab destinations

•Workflows where reducing intake corrections is a priority

Customer Impact

For customers using Digital Gateway in multi-lab environments, this update delivers a cleaner and more automated intake experience. By aligning product mapping to the lab receiving the case, teams can spend less time correcting setup details and more time moving work forward.

Ready to Get Started?

To enable this feature and configure settings for your lab, check out our the feature's user guide.

•Product Mapping by Lab