Usage:

The Cancelled status represents canceled cases.

 

Navigation: Customer > 4. Cases  

 

1.Create or open a case for edit. For more details about creating a case see How to create a case.

Cancel Case

2.Select the Cancelled option. Date will be set to the current date. You can change it if needed.

3.Enter a Reason.

4.The Status will change automatically.

5.Save the Case.

 

See also:

Case Status