1.On the Complaints Tier Configuration form there are three sections, one for each Tier Code.

2.First you need to add a record in the Tier 1 column. To do that:

➢ Click located in the Tier 1 column.

➢The Add Tier 1 form displays.

➢Enter Tier 1.

➢Click .

3.Now you can enter Tier 2 values that will correspond to the entered option in Tier 1. To do that:

➢ Select Tier 1 by clicking on it in first column

➢ Click located in the Tier 2 column.

➢The Add Tier 2 form displays.

➢Enter Tier 2.

➢Click .

4.Finally you may enter Tier 3 values that will correspond to the entered option in Tier 2. To do that:

➢ Select Tier 2 by clicking on it in second column

➢ Click the button located in Tier 3 column.

➢The Add Tier 3 form displays.

➢Enter Tier 3.

➢Click .

1.Select the record you wish to update by clicking on it.

Please Note: Tier 2 and Tier 3 records are related with Tier 1 respectively to Tier 2. So for example if you wish to update a known Tier 3 record then you must select first an option in Tier 1 that is related with Tier 2 that is also related with the Tier 3 option that will be modified.

2.Click  

3.Make any necessary changes.

4.Click  and the changes will be saved.

1.Select the record you wish to delete by clicking on it.

Please Note: Tier 2 and Tier 3 records are related with Tier 1 respectively to Tier 2. So for example if you wish to delete a known Tier 3 record then you must select first an option in Tier 1 that is related with Tier 2 that is also related with the Tier 3 option that will be deleted.

2.Click

3.Select YES when prompted for confirmation. 

Please Note: The record will be deleted from the database, but you may add it back at any time.