First you have available options:

➢Do not allow multiple Complaints for a Case - if this option is checked then each case can have a maximum of one complaint.

➢Allow complaints if Case is not invoiced - if checked then complains can be entered for uninvoiced cases.

➢Allow non-Case related Complaints - if checked then complaints can be entered without linking them to a case.

Complaints menus  

•Type

•Dispositions

•Status

•Error Code Tiers

•DHR Review

Complaints Settings form