Usage:  

Customer complaint can be emailed easily while it is registered or modified.    

 

Navigation : To open the Customer Complaint Investigation form you can either  

➢ register a new complaint from the Cases form,    

➢or navigate to the Customer Complaint Manager form and open an existing complaint (Complaint Manager in the Main menu or open the Customer form first > select a customer > then navigate to Customer menu > Customer Complaints ) .

 

How to E-mail a Complaint:

1.Following navigation path open Customer Complaint Investigation form.

2.Click on the button.

3.The E-mail Customer Complaint form appears:

E-mail Customer Complaint form

4.Enter e-mail address in E-mail to field

5.Enter Subject.

6.Click OK to send.

 

See Also:

Complaint Manager

Register Complaint