Usage:   Tasks History tab displays all completed tasks scanned by technicians. One record is created every time a task is completed by a technician regardless of how many times it was rejected.

 

Navigation:

Customer > Cases OR Case Finder > Select Case > Tasks History tab

Tasks History tab

Available option:

➢Undo Complete

1.Select the Task you want to Undo Complete.  

2.Click Undo Complete.

3.Task status will be set to Pending.

See also:

Find Case

Create case