Usage:   Payments & Credits can be applied in the Accounting section. On this tab, you will see the most important accounting information related to each case like Invoiced Amount, total paid credit amounts, total write offs, and unapplied amounts. There is also a list of the registered payments and other operations for each selected case.

 

Navigation:

Customer > Cases OR Case Finder > Select Case > Payments and Credits tab

 

Payments & Credits tab

See also:

Find Case

Create case