Usage: Audit Trail tab shows all operations made to a specific case

 

Navigation:

Customer > Cases OR Case Finder > Select Case > Audit Trail

 

Audit Trail tab

There are several types of records:

➢Revision - created when case is edited, invoiced, un-invoiced or rescheduled

➢Location - is added when a Case Location is entered. How to Set Case Location is described in different topic. This is the only record users are able to delete in the Audit Trail.

➢New Case - added when case is entered

 

See also:

Find Case

Create case