Usage:  

Email Case Communication uses the lab’s email template for type Case Communication. User’s can then send an email with the selected case information.

 

Navigation 1: Customer > 4.Cases tab > Select a Case > Right Click on it > Email Case Communication

Navigation 2: Case Finder > Select a Case > Right Click on it > Email Case Communication

Email Case Communication navigation

 

 

Following the navigation path, Compose, Send, View Email form will display. Please read this topic for more info about how to send e-mails.

 

Compose, Send, View Email form

 

See also:

Lab Templates