Usage: The Accounts Receivable relies on the locks to prevent users from Modifying the same Case at the same time.

 

Navigation: Customer > Cases tab > Options > Unlock Case

V12 - unlock case

Cases form with Unlock Case option

 

hmtoggle_arrow1How to Unlock Case

1. Select the case you want to Unlock .

2.Click on Unlock Case under Options icon.

3.Select Yes when asked for confirmation.

4.Case is unlocked.

 

See also:

How to create a case