Usage:

Cancelled status is created to represent the canceled cases.  

 

Navigation: Customer > Cases

 

1.Create or open a case for edit. For more details about creating a case see How to create a case section.

Cancel Case

2.Select the Cancelled option

3.Date is populated automatically but you can change it if necessary.

4.Enter a Reason.

5.Status will change automatically to Cancelled.

6.Save the Case.

 

See also:

On Hold Case

Other Case Statuses