To Upload files on Case Communication form:
1.Select the case on Case Communication form.
Case Communication form
2.Click on Upload Files.
3.Attach Files to Case form displays.
4.Select what type of file will be uploaded.
5.Click on Browse.
6.Select the File.
7.Enter Notes.
Attach Files to Case form
8.Click Upload File.
9.File will be uploaded to the selected case.
10.Number of files attached will be displayed on the next option: View ... attached file.
Case Communication form
See also: