In order to be able to fill in all details, make sure that several types of data are previously entered in DLCPM. To do that please make sure that you first navigate to following forms and add valid data in the following areas:  

For Complaint Submission:    

➢Type of Complaint entered in File > Global Settings > CRM Lists > Complaints > Types

➢Products / Appliance entered in File > Global Settings > Global  >  Products & Tasks Lists > Products

➢Error codes entered in File > Global Settings > CRM Lists > Complaints > Error Codes Tiers

For Evaluation:

➢Error Codes entered in File > Global Settings > CRM Lists > Complaints > Error Codes Tiers

➢Disposition entered in File > Global Settings > CRM Lists > Complaints > Dispositions

➢Credit Disposition entered in File > Global Settings > CRM Lists > Complaints > DHR Review

For QA Review:

➢Complaint Status entered in File > Global Settings > CRM Lists > Complaints > Status

1.On the Cases form right click on the Case in the grid and several options will be display

2.Click on the Register Customer Complaint option

Complaint Investigation form

3.The complaint investigation form displays and there are several tabs on the form:

➢Submission - used to fill in details when complaint is submitted by the user that adds the complaint

➢Evaluation - The person who evaluates the complaint fills in details on this tab

➢QA Review - Quality Assurance details are entered on this tab

➢Attachments - used for any attachments

➢Log - created to keep track of all updates that are made for the selected complaint

➢Status- Section to specify the complaint status

Please Note: Details of what represents each option on these six tabs can be read here.

4.Click after entering the correct information.

Also Note: Once the complaint is submitted further updates can be made in the Customer Complaint Manager form