Usage:

E-mails that were sent but for various reasons have not reached the recipient are displayed here. Any emails displayed here can be re-processed or deleted.

 

Navigation: Tools > View Failed Emails

 

V12 - Failed emails

View Failed E-mails

 

hmtoggle_arrow1How to Re-Process Failed E-mails:

1.Select the E-mail you wish to send again

2.Click V11 - re-process

3.Enter the new recipient in the Sent to field

4.Click OK

 

Please Note: If the e-mail was sent successfully, then it will be removed from the Failed Emails list. Otherwise, the record will update with the new recipient and will display in the grid.

 
hmtoggle_arrow1How to Delete Failed E-mails

1.Select the E-mail you wish to remove

2.Click V11 - delete selected e-mail

3.Select Yes when prompted for confirmation