How are the Lab, Customer, and Products determined?

This varies from scanner to scanner. Some provide a great deal of information, where others provide very little data. The chart below explains how the CustomerID and Lab are determined.

 

Scanner

Source

Method to Find

Customer

Method to Find

Lab

Method to

Find Product

Documents

Future

lookup

3M

PDF

License Number, Phone #, Email Read from Customers, if failed, Search the first Lab

with Default Customer ID of 3M

Search list of Labs by Phone #

If failed, search for the first Lab

that has Default 3M CustomerID

Restoration and Materials from API Product Map set for 3M

Restoration and Materials from API Product Map set for 3M

Zip and PDF files are attached

NA

Carestream

PDF

Search Customers by Email Address If failed, use Default

CustomerID from the first record in Labs

Read the Lab from Default Customer ID

No Product is added. Restoration and Materials are not provided by Carestream

Zip and PDF files are attached

NA

Sirona

XPS file,

converted

to PDF

Search Customer Phone #, if failed, search the Labs with Lab Phone #, if failed, read default

CustomerID from first record in Labs

Read Lab from Default CustomerID

No Product is added. Restoration and Materials are not provided by Sirona

XPS and Zip files are attached

NA

 

Please refer to the chart for an outline of all compatible scanners and details for each. Various scanners are compatible with the Digital Case Import process. Each scanner pulls different pieces of information.